Chatbot jawab is liye ghar se bana leta hai ke use hamesha koi jawab dene ke liye banaya gaya tha. Language model qabil-e-yaqeen text ki peshgoi karta hai; agar jawab dene ko koi source na ho aur ye kehne ki ijazat na ho ke use maloom nahi, to aap ne us se sirf qabil-e-yaqeen hi maanga hai. Hal architecture ka hai, behtar model ka nahi.
Source se jawab, yaad se nahi
Jo agent aap ke apne documents aur aap ke apne database se jawab de wo us se bilkul mukhtalif software hai jo training mein jazb ki hui cheezon se apni taraf se bana leta hai. Pehle ko jaancha ja sakta hai, document edit kar ke theek kiya ja sakta hai, aur us se ye kehlwaya ja sakta hai ke jawab kahan se aaya. Doosray ko theek kiya hi nahi ja sakta, bas dobara prompt kar ke umeed ki ja sakti hai.
Ye sab se bara faisla hai ke karobaari chatbot kaam ka hai ya nahi, aur ye kisi bhi model ke intikhab se pehle ho jata hai.
Inkar karne ki ijazat dein
Zyada tar karobaari chatbots ko ye bataya hi nahi jata ke "mere pass ye maloomat nahi, in se raabta karein" bhi aik qabil-e-qabool jawab hai. Ise saaf tor par shamil karein aur yaqeen se bhari bakwas ki aik bari qism khatam ho jati hai, kyunke ab model ke pass us surat ka durust jawab mojood hai jab us ke pass source na ho.
Customers bhi us bot ko us se kahin zyada muaf karte hain jo keh de ke use maloom nahi, us ke muqablay mein jo poore yaqeen se ghalat qeemat bata de.
Jis kaam mein paisa lage us ke aagay koi shakhs rakhein
Qeemat batana, delivery ki tareekh ka wada, refund par razamandi, ya company se bahar kuch bhejna: ye sab bhejne se pehle kisi shakhs ki approval ke liye jate hain. Is liye nahi ke model aam tor par ghalat hai, balke is liye ke isi qism ki kabhi kabhaar ki poore yaqeen wali ghalti asal paisa aur us ke sath neik naami le doobti hai.
Jo poocha gaya aur jo kaha gaya, dono likhein
Record ke baghair aap na debug kar sakte hain, na behtar bana sakte hain, aur na us customer ko jawab de sakte hain jo kehta hai ke aap ki website ne use kuch bataya tha. Yehi record chatbot ko black box se aisa system banata hai jise aap chalate hain.
Ye kya theek nahi karta
In mein se koi cheez model ko faisle mein acha nahi banati. Agar kisi sawal mein waqai aise pehlu taulne parte hon jo kisi ne likhe hi nahi, to durust design ye hai ke use jaldi kisi shakhs tak bheja jaye, na ke us ka acha jawab diya jaye.
AI Agents Automation