An AI agent is worth building when a person is currently moving information between screens by hand, to rules that could be written down. NUZM builds these on n8n and Make, with custom chatbots on top, so the logic stays visible in a diagram you own rather than hidden inside a subscription.
What this includes
- A written map of the process as it works today, before anything is automated.
- Workflows built in n8n, self-hosted if you want them on your own infrastructure.
- A chatbot answering from your own documents and database, with a defined refusal when it has no source.
- A human approval step on anything that spends money or leaves the company.
- Failure alerts, because an automation that stops silently is worse than one you never built.
Is this the right choice for you?
Right for repetitive, rule-shaped work: answering the same twenty questions, reading an order email into a system, chasing an unpaid invoice, routing an enquiry to the right person.
Wrong where the judgement is the job. If a decision needs a person to weigh things that are not written down anywhere, automating it produces confident wrong answers faster than a person could produce careful right ones.
Worth knowing before you commit
The expensive mistake is automating a bad process. If three people currently disagree about what step four is, the automation will pick one of them and make that disagreement permanent. We map the process first for exactly this reason, and quite often the map alone is worth more than the automation.